Privacy Policy

1. Introduction

TangibleIdea is committed to protecting your privacy. This policy explains how we collect, use and protect personal information submitted through tangibleidea.id.

2. Data we collect

We collect the following data:

• Contact form: name, email address, phone / WhatsApp number (optional), company name (optional), the service and budget you select, and your message
• AI chat assistant: the content of your conversation, the page where the chat started, your browser's user agent, and the session duration

We do not use third-party tracking cookies or advertising analytics.

3. How we use your data

Your data is used only to:

• Respond to your enquiry or consultation request
• Send proposals or cost estimates you have requested
• Communicate about an ongoing project
• Review and improve the quality of the AI chat assistant's answers

We do not use your data for marketing without your explicit consent, and we do not sell your data.

4. Service providers

We use the following providers to operate this website. They process data on our behalf only as needed to provide their service:

• Supabase: storage of contact form submissions and chat logs
• OpenAI: generating responses in the AI chat assistant
• Resend: delivering contact form notifications by email

5. Data retention

Your data is retained for as long as needed for communication and business operations. If you request deletion, we will process it within 14 business days.

6. Your rights

Under Indonesia's Personal Data Protection Law (UU PDP), you have the right to:

• Know what personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

7. Data security

We take reasonable technical measures to protect your data from unauthorized access. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to this policy

We may update this policy from time to time. Significant changes will be announced on this website, and the last-updated date above will always reflect the current version.

9. Contact us

If you have any questions about this privacy policy, contact us at [email protected].